Total Business Solutions from Profile

Welcome to Profile Technology Services Ltd.
 
No matter what industry your business lies in, with increasingly demanding and global marketplaces, you will need effective business management and IT systems to enable you to remain competitive and profitable. Profile can help you.
 
We provide hardware, software, networking, consultancy, training, maintenance and support services of the highest quality, which will constitute a total business solution for your organisation. 
 
As the leading Pegasus Partner in the country and a Pegasus Centre of Excellence with 30 years of experience, we specialise in the SME sector and can offer best-practice advice across a wide range of sectors. By offering the whole Pegasus suite, Profile can build a complete ERP solution to optimise your business. 

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Priority - Business Intelligence 

Priority’s business analytics  tools are built as an integrated part of the application. Users can quickly and easily drill-down with a single click – from aggregated data presented in dashboards and dynamic BI reports directly to the underlying data elements in their respective Priority forms. Users have the freedom to independently tailor reports and dashboards, add and personalize shortcuts and business metrics, and easily compare and contrast data of all types, including financial, sales and marketing, customer support and more.

  • Priority's Business Intelligence features include:
    • A range of personalised dashboards
    • Define your own parameters
    • Dynamic slice and drill-down functionality
    • Export results to a variety of formats, including Word and Excel
    • Email analytics results with a single click
    • Integration with third-party BI tools

    Mobile Analytics

    Benefit from real-time business intelligence analytics with mobile access to your personalised dashboard and BI reports. Includes slice and drill-down functionality for on-the-go business analytics.

     

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Priority - Customer Service

Priority‘s customer service and support module is fully integrated with all other Priority functions to deliver a holistic view of the customer.

 

  • The functions in Priority Customer Service are:
    • Knowledge Base
    • Business Process Management
    • Communication
    • Field Service Management app

    Customer Service Centre

    Priority customer service integrates with your existing knowledge base, providing customers with an immediate response. Built-in Business Process Management helps ensure proper service call prioritisation, assignment and escalation. The process is automatic and is based on service call attributes like call type, issue, product, elapsed time etc. Supports communication with customers via web portal, email, instant messaging and skype. Emails are synchronised directly from Outlook to the appropriate sales call.

    Service Call Management App

    A comprehensive tool for field technicians, the Priority Field Service app provides a full-features solution for effective management of the field service process. Manage service calls with full access to previous call history, plus real-time information is displayed as pop-up notifications for technicians.

    Field Service Inventory Management

    Manage and track inventory, including inventory in company warehouses and technicians' vehicles. Supports on-site inventory transfer between technicians.

    Purchasing

    Allows for technicians to receive goods directly from vendors. Users can manage on-the-go purchase demands for required parts.

    Service Call Reporting

    Users can report parts used, the labour, the actual service provided vs the planned service and malfuntions and repairs. The duration of a service call can be recorded, with support for automatic reporting based on arrival and departure times. Descriptions of the repairs / meter readings can be contextualised with photos.

    Surveys

    Features service call summary reports and checklists. Customers can fill out customer satisfaction surveys, using the touch screen to sign. Signed document is automatically stored in the main Priority system.

Opera 3

 

Pegasus Opera 3

Pegasus Opera 3 is a complete business solution: it can be fully integrated throughout your business, removing the need to run separate finance, payroll, CRM or service systems.

Opera 3 SQL SE

 

Pegasus Opera 3 SQL SE

Pegasus Opera 3 SQL SE provides the same functionality but with the additional power that a SQL database brings. It allows you to make managing your business dramatically more efficient whilst making it simpler at the same time.

  
 
 
 
 
 
 
Priority

 

  

 

 Priority

Priority is a comprehensive, flexible and affordable ERP solution that raises the bar on ERP functionality. Offering a more accessible alternative to more complex and costly ERP solutions, Priority covers all the elements of traditional ERP modules.

Operations II

 

Pegasus Operations II

Operations II is an ideal system for small to medium sized manufacturing companies looking to implement cost effective manufacturing solutions. It is a complete production system that integrates manufacturing management and quality control with the financial system.

Pegasus XRL

 

Pegasus XRL

Pegasus XRL allows Microsoft Excel to access live data in Opera 3 at the click of a mouse, so you don’t have to copy and paste, re-key or work out formulas.

Pegasus WebXchange

 

Pegasus WebXchange

The Pegasus Web Xchange is a secure and easy way to access your Opera 3 data on the go - anytime, anywhere and on a number of mobile devices. It will change the way you work and run your business.

CIS MAIN

 

 



Pegasus CIS

Pegasus CIS is a software solution specifically designed for the construction and contracting industries. Not only will it make you fully compliant with the taxman, it'll also bring astonishing efficiencies to your contract management.

Pegasus Capital Gold

 

Pegasus Capital Gold

Capital Gold has been specifically designed with ease of use in mind. It's intuitive and easy to learn whilst still providing powerful functionality for growing businesses. It's available for both Accounts and Payroll.

Business Hours

Our support Hotline is
available over 8 hours a day

Monday-Friday: 9am to 5:30pm
Weekend: Closed

Contact Us

Sales and Solutions enquiries

Tel: 08000 195101 / 01442 236311
email: info@profile.co.uk

Support and Technical enquiries

Tel: 0345 066 0099
email: support@profile.co.uk

Demo

Interested or Questions?

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