The latest release of Opera II (6.50) has built on the success of the latest modules for Opera II: Opera II (6.50) has the addition of three brand new applications, modular enhancements and technological advancements, making it a complete end-to-end solution. The release extends Executive Dashboards to allow users to create their own dashboard items with the Executive Dashboard Manager, and adds two new functions to Document Management; Content and Deferred indexing, to create Advanced Document Management. Opera II (6.50) also features a brand new module, Service Management, which is fully integrated into Opera II offering Helpdesk and Service functionality. Service Management opens a new vertical market opportunity
Service Management offers Helpdesk and Service functionality and works with the Sales Pipeline Management (SPM) module. It is designed to provide Helpdesk, Engineer or Resource Scheduling with Contract and Equipment Management. Helpdesk enables users to log calls against a company and individual contacts and track them through to resolution. Create your own dashboard items with the Executive Dashboard Manager
In the current economic climate, it is increasingly important to keep a close eye on key performance indicators and be able to respond quickly and accurately to fluctuations. To address this need, Executive Dashboards has been successful in giving the user a real time picture of the business in an easy-to-understand, visually attractive format. To develop this functionality further and address all users needs, the Executive Dashboard Manager will allow users to create their own dashboard items. It will also allow users to create new dashboard items based on one of the predefined fifty items. Document Management (Advanced)
Businesses are going 'green' by reducing their paper waste and minimising their impact on the environment. In response to this, the functionality of Opera II has been expanded with Document Management (Advanced), a new module, which delivers two new functions; Content and Deferred indexing. Content indexing, also known as 'Free Text Indexing' or 'OCR' captures machine typed text from scanned images and some electronic file types (.TXT and .DOC files). Deferred indexing provides the ability to capture documents without indexing. They are captured as a batch with a name and can optionally be assigned to a user for future indexing. The Deferred indexing option also provides the ability browse, create and index a batch from images created by multi-function devices, such as some of the large photocopiers that scan to a path on the network. Document Management has also been updated to allow integration with Service Management. If you would like further information on any of these new modules or Opera II as a Total Business Solution, please call 08000 195101 or contact us. | 
