Managed Services Contracts

The cost effective way to obtain the full benefits and security from your IT investment.

Considerable numbers of businesses using accounting or similar software only use a percentage of the functionality available. Are your staff wasting time re-keying data into spreadsheets and other applications or suffering problems due to a lack of internal procedures or training. Of course, its not just the accounting software procedures, if back-ups are not taken correctly or virus updates not applied there is an increased risk of major disruption to the business. Failure to carry out these essential tasks leads to frustration and costs the business in lost productivity and disruption.

Many small and medium sized businesses cannot justify employing skilled staff to manage these systems and the task is often delegated. The truth is that by investing just a percentage of the money that would otherwise be required for dedicated staff in Managed Services, Profile can provide extensive management of your computer systems and Pegasus Business Software. You save thousands on staff costs and benefit from focused consultancy, development and staff training, producing much better results, motivating staff and delivering better value for the business. Managed Services from Profile provides a cost effective way to achieve these objectives and more.

Unlike traditional "training on demand", Profile's Managed Services offer a pro-active approach to managing your investment in Pegasus and Microsoft Networking. This includes periodic management reviews to identify new issues, agree where changes need to be implemented and highlight where staff training is required.

This on-going approach delivers many customer benefits including:

• You form a close working relationship with Profile staff
• You save money as we act as YOUR IT department
• You do not need to recruit expensive IT or Pegasus based expert staff
• Management is always up to-date with progress, issues and action dates
• We can provide expert advice to help you achieve more from your Business Software
• Staff take a interest, departments work together and contribute to development
• Improvement reduces unnecessary duplication, reducing costs and improving efficiency
• We can tailor services to meet your exact needs from Managed Services.
• We can carry out your Pegasus end-of-month accounting routines for you.
• The more services you use, the more competitive rates you obtain.

Pegasus Opera - Software Services
(User training, consultancy, development, upgrade installations, remote support, document design, software maintenance and housekeeping)

Computer Network - Microsoft & Networking Services
Management of networks, upgrades, new hardware installation, Virus updates, Email, ADSL, Security & Web services, back-up procedures and testing, pro-active preventative maintenance, remote dial-in support, Asset register, software licensing. Regular Management reporting and recommendations.

How does it work?
Once we have identified the services required and agreed these with you, we will advise you of the total number of days recommended per annum. You would then agree to a minimum number of days (for a maximum of twelve-months or less) for Managed Services. The more days required (there are four pricing bands) the cheaper the day rate becomes.
At the end of each twelve months Profile will assess the total number of days actually used. If this is less than previously invoiced, any unused days will be rolled over. However, if the total days used results in a different banding for the day rate, this difference in the day rate will also be adjusted at the time, it's as simple as that.